Q. What is CashGuard?

A. CashGuard pays for itself in the savings it creates. CashGuard is a closed cash management and security system that integrates into existing Point of Sales terminals. Staff have no access to the till drawer and all transactions are calculated and administered by the system removing the risk of pilfering from the till and mistakes.

Even the emptying of the till is carried out without exposing the cash and all operations, balances etc. are monitored and reported by the back office system either onsite or remotely.

A further advantage of the system is that there is no need to organise till floats, count cash or reconcile the till at the end of a shift as this is all done by the CashGuard System.

Q. How much cash does a CashGuard hold?

A. A CashGuard unit can hold upto 800 notes in up to five denominations and 200 - 380 coins per denomination.

Q. CashGuard pays for itself in the savings it creates. How does it achieve this?

A. Retailers are often unaware of the costs involved in the management of cash in their stores. There is a cost for organising the floats at the start of every day and shift change. A cost for conducting counts at breaktimes, shift changes and at the end of the day. There is a cost involved in completing reconciliations between the cash and the POS report. CashGuard eliminates the need for these processes. Furthermore CashGuard eliminates theft from the register and transaction mistakes.

Q. How adaptable is CashGuard to POS systems currently being used by retailers

A. CashGuard can be integrated with any POS system. We remove the existing cash drawer and install the CashGuard note and coin recycler which are linked to the existing POS.

Q. Is there a need to organise the register floats at the start of each day or shift.

A. No. CashGuard organises the float in the register. The administrator sets the float in the till and the denomination levels. When CashGuard is being emptied, the system empties the register down to the float level so the CashGuard is ready for the next shift/day.

Q. Does CashGuard create a barrier between the sales assistant and the customer which may affect customer service and up selling of goods.

A. No. In fact CashGuard allows the sales assistant more time to interact with the customer as CashGuard counts the cash and dispenses the correct change. The sales assistant does not have to think about the cash involved in the transaction allowing them to interface for longer with the customer and even engage in upselling other products.

Q. How will the system effect average transaction time?

A. CashGuard speeds up transaction times because it can count and dispense cash faster than the sales assistant can.

Q. How does CashGuard facilitate cash back for example with Laser Cards?

A. Credit Card equipment is integrated with the POS system. CashGuard communicates with the POS and registers the cash back facility as a transaction and dispenses the cash back in effect as change.

Q. Does the cash in the register need to be recounted and handled in the back office before being deposited with banks or collected by cash in transit companies?

A. No. CashGuard monitors the cash in the register at all times. After a closed collection has been carried out the back office system provides a report of the amount of money collected and the denominations. The cash collector segregates the cash into individual denominations automatically. The owner only has to transfer the cash into cash collection bags.

Q. Is CashGuard sensitive to crumpled or slightly damaged notes and will transaction time be effected attempting to insert these notes into the system?

A. CashGuard checks the size of the note and checks for the metallic strip. Its acceptance of crumpled and slightly damaged notes is extremely high.

Q. How does CashGuard allow for cash returns to customers when a customer is returning an unwanted product?

A. The POS registers the transaction as a return. This is interpreted by CashGuard as a credit which dispenses the transaction value as change to the customer.

Q. Does CashGuard allow for rotation of cashiers without the need to reconcile cash, when a cashier is taking a lunch break or changing working shift. Does the system need to be shut down to complete a cash check?

A. No. As staff have no access to the cash in the till drawer, there is no need to count or reconcile the cash in the register between shift changes or breaks.

Q. Does CashGuard allow for the back office cashier to take note denominations from a CashGuard unit to be redistributed to other units at the beginning of a working shift or at times of cash replenishment?

A. Yes. The back office administrator can instruct a CashGuard to release cash on authorised instruction. A report is generated recording this transaction.

Q. The CashGuard cash collector used to collect cash from the system appears to be quite heavy and bulky what weight is the box and what is its holding capacity?

A. The CashGuard collection case is only 3kg in weight and holds 1,600 notes segregated into upto 5 denominations.